PHYSICAL/TANGIBLE PRODUCTS

If any of our coloring books, planners,  coloring pencils, gel pens, markers, watercolors, or other physical products are not what you expected, you are free to request a return authorization (RMA) within 15 days of your purchase date, as long as each product is in its original packaging and unused.

DIGITAL PRODUCTS

Because digital products cannot be returned, or destroyed, all digital purchases are final and no refunds are made. If you are experiencing issues with your purchase, please contact customer service to assist you in troubleshooting the issue.

HOW TO MAKE A RETURN

While it disappoints us that you are not completely satisfied with your purchase, we will do everything possible to ensure you have a smooth return process. Below are the steps you need to follow to return an item:

• Email [email protected] to get an RMA number – Before a return can be processed, we’ll need to verify the purchase was made on Colornbook.com. If a purchase was made from a third party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased within the last 14 days. We have a generous return policy, but after 30 days all sales are final.
• Repackage your return and include the original receipt – Every ColornBook order is shipped with a receipt that is included in the package. Write the RMA number on the original receipt, making sure to include it in the box with your item to be returned.
• Ship the package back to the Colornbook Returns Department via USPS, UPS, or FedEx To the address provided by Customer support.
  

CHARGES AND CREDITS

Shipping charges – Customers are responsible for shipping costs back to Colornbook.com. If you receive free shipping on your order, we will give you a 100% refund minus the original shipping charge.

Receiving your refund-Colornbook.com does not charge restocking fees. You will receive a full refund to the credit card or PayPal account used to place the order.

DAMAGED OR INCORRECT ORDERS

If your item(s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.

USE THE CONTACT FORM ON THIS PAGE TO EMAIL US with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.

Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.